Store Policies

It is the customer's responsibility to take care of the bit, please make sure that the bit is kept in good condition throughout the trial period. The customer is also responsible that the bit is kept safe from theft and loss, as you cannot request a refund for the bit after the 30 day trial.

It is recommended that the bits are returned via a record able and insurable postal facility as The Horse Bit Bank cannot be held responsible for any loss or damage in the post when being returned.

The Horse Bit Bank strives to send new bits to our customers each time; however this is not always possible.

All bits (not including Nathe, Happy Mouth Bits, and Rubber Mouthpieces) are automatically sold with the 30-day trial. This means that you may receive a used bit unless otherwise specified at checkout.

Please indicate at checkout if you would like to receive a new bit without the 30-day trial facility.

The 30 days trial period will start from the invoice date which is included. The return date that the bit must be returned to The Horse Bit Bank by will be stated on the letter also included and will be approximately 30 days after the invoice date.

Dates to which the bit should be returned may be subject to change if the day falls on a Public Holiday. If the bit is not returned by that date then the trial period will have ended and the bit will not be eligible for refund.

We will refund you the price of the bit minus a small hire charge, levied on returned bits.

Hire Charges: per individual bit

There is no hire charge on Bits that are not returned to the Bit Bank.

Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT.

Ordering online with us is safe and secure. All or transactions are carried out through WorldPay.

Alternatively you can also send us a cheque; however we must wait for the cheque to clear before we can ship your order.

Orders placed before 2pm we will do our very best to despatch that day subject to stock availability, but if you need a guaranteed delivery day its always best to check with us first as stock levels change constantly. Due to the nature of our job we cannot always despatch the same day.

UK Mainland is sent via DPD or Royal Mail depending on size, weight, and value.

If you require an item urgently please contact us to check we have the item in stock before completing the order.

When an Item is out of stock and has to be posted from the Distributor orders may take between 24 and 48 hours to be despatched, this may also occur at our busiest times.

Working days of the week are Monday to Friday, weekends and back or public holidays are not working days. If an item is bought over the weekend it will be despatched on a Monday, subject to stock availability. If an item is bought on a Bank or Public Holiday it will be despatched the next Working day.

Please note If you are ordering from outside of the UK your order may become subject to Duty and Customs Fees. You will be liable to pay for any additional charges incurred and these charges would not be refunded if the item is returned to us.

If you are not satisfied with the goods for any reason or you have ordered the wrong size please inform us within seven days of your receipt of the products, and we will be happy to exchange or refund the goods as long as the product is in the condition it was received, unused and in its original packaging. Postage and packaging charges are non refundable unless the item is faulty then special arrangements will be made. We advise that if you are returning a product that you use a recordable delivery service as we cannot be held responsible for lose or damage in the post.

Should you want to return the bit to us please make sure that you clean the bit thoroughly. Please clean the bit with warm only. We will thoroughly clean and disinfected all bits returned to us to kill any germs and bacteria. It is recommended that you thoroughly clean and disinfect the bit yourself again as a double precaution as The Horse Bit Bank cannot be held responsible for any diseases, infections, viruses or mouth sores or ulcers or any other medical condition that appears after trialling one of the bits from The Horse Bit Bank.

What happens if the goods don't turn up, or if you don't like them once you have had a chance to look at them? You have rights under the Consumer Protection (Distance Selling) Regulations 2000 and the Consumer Protection (Distance Selling) (Amendment) Regulations 2005, referred to as the 'Distance Selling Regulations'.

Briefly, these Regulations state that you should be given clear information about the order and the trader, along with a cooling-off period, protection against credit card fraud and against the demand for payment of unsolicited goods.

The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, you should put this in writing, either by letter (a proof of postage certificate or even recorded delivery would be wise), or you can fax or email. A telephone call is not sufficient, unless both you and the trader agree otherwise.

The time limits are as follows: goods - seven working days after the day on which the goods are received.

If you exercise your right of cancellation after the goods have been despatched to you, you will be responsible for returning the goods at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

You are allowed to open the goods to examine them, but are not allowed to use them. You are responsible for returning the goods in a saleable condition; failure to do so will result in a surcharge being applied to your refund.

We will not accept the following items for return under the DSR:

• Any item which as been used, damaged or is returned in a condition which makes it unfit to sell.
• Goods paid for online but subsequently collected from us; if you intend to reject such goods you must do so at point of collection.

Please contact us for more information.